FAQ: To Help You Plan Your Stay at West Hill House B&B
Why should I book directly with West Hill House B&B (westhillbb.com) and not through a booking site such as Expedia or booking . com?
Start by doing research to decide upon a B&B. Once you have made your choice, enter the B&B website directly into your search engine. Booking directly will show all available rooms at the accommodation, will show specials, and will let you add special indulgences. In addition, you’ll speak directly with us, the owners/innkeepers and we’ll be able to answer any questions you may have about the B&B and the local area. Check out our blog on why booking direct is best.
Is it OK to follow our GPS directions
Our website and various of our communications with you provide you the best directions. We take into consideration such factors as the season of year, road conditions and construction and the ease of the route. We live here and know the roads much better than GPS knows the roads! The shortest may not be the best.
What is the closest airport?
Burlington, Vermont (BTV). The drive to West Hill House B&B is an easy and beautiful one hour. Car rental is available at the airport but book ahead for a vehicle. If you pilot a small plane, visual landing only is available in summer at Warren-Sugarbush Airport. Let us know if you are piloting your own plane and we can arrange car rental for you.
Is there UBER in the area?
No UBER. A car is the best method of transport.
Is breakfast included in my reservation?
This is one of the most FAQ. Absolutely! Breakfast is the second “B” in Bed and Breakfast. Our guests enjoy a fixed menu three course breakfast around a common table. One sitting, 8:30AM in the warmer months and 8:00AM in the ski season.
Will I have to share a bathroom with people I don’t know?
Certainly not! Each of our guest suites and rooms has a private ensuite bathroom.
Do you have internet?
Of course, and it’s high speed internet at no extra charge.
What are check-in and check-out times?
Check-in is between 4PM and 9PM. Special arrangements can be made for later arrivals. Check-out is by 11AM.
Do you take credit cards?
All major credit cards are accepted.
Do I need to put a deposit on my room?
Yes, the deposit is equivalent to the cost of the first night.
What is your cancelation policy?
Our cancelation policy is fully laid out on our website.
Do the rooms have A/C and individual heat?
Yes. Each guest may adjust the temperature of their room in both summer and winter.
I have dietary restrictions.
With advance notice we do our best to accommodate your needs.
Are their fridges in the rooms?
No, however a guest fridge is available in one of the common rooms.
Do you have a restaurant at the B&B?
We specialize in breakfast. This FAQ can be addressed by checking our list of recommendations There are numerous good restaurants within a few minutes of the B&B.
Can we bring food and cook it there?
If you have booked the Logan Suite with its full kitchen you may bring food and cook it in your suite. Otherwise, no cooking in your room or in our kitchen. The B&B kitchen is licensed by the Vermont Department of Health as a restaurant kitchen. Susan is the kitchen boss. Home baking is always available at the coffee bar. You may bring chips, granola bars or other snacks if you wish. Do not bring alcoholic beverages.
May I bring my pet?
Snowball and Smoky, our two beautiful and friendly cats, have a strict no-pet policy. True service animals are always welcome. Please let us know when you book if you are traveling with a service animal. If you travel with a pet, ask about boarding facilities available here in the valley.
May I bring my own wine/beer/spirits?
No. The entire B&B is a licensed property; common rooms, guest rooms, the event space and the grounds. We have a small bar available to our registered guests and all alcoholic beverages must be purchased from us. It’s the law.
What if I buy Vermont beer to take home?
We love that you like Vermont beer and spirits and we will be happy to store this in our “cave” or in one of our refrigerators.
May I smoke at the B&B?
There is no smoking of any kind (including vaping) allowed in or near the B&B. Ask about the designated smoking area.
I like to bring bring bottled water.
Fresh spring water is piped into the entire B&B from our spring-fed well and we provide each guest with a dishwasher safe, reusable water bottle with the West Hill House B&B logo on it. Use the bottle while you are here and take it home with you if you wish. So no need for bottled water. Plus we are then not left with the plastic bottles to recycle – we’re a Green Hotel in the Green Mountain State. Read more…
Why do you only stock Scotch Whisky and no other spirits?
Peter is from Scotland, that’s why!
Do you have guest parking?
We have lots of private parking for our guests, none of which is on the road. We also have complimentary EV plug-ins for both Teslas and other EVs.
Can I get married there?
Sure! Whether it is just the two of you or you and and a few guests, or group totaling a maximum of 50 people, we’d be happy to host your special day. Check out the Event drop down menu on our home page for elopement and wedding information.
Should I leave a tip?
The answer to this FAQ is totally up to you. Leaving a gratuity to recognize great service is completely optional.