Making Access Available for Everyone

West Hill House B&B is committed to do what is economically feasible to service the accessibility needs of disabled guests.

Our Accessibility Policy:

1. Advising our guests on relevant website pages that the building has narrow doorways and requires using stairs for all rooms.
2. Instructed our web designer to include where feasible web site compliance with ADA requirements as part of the ongoing updating the B&B website.
3. The Management team is committed to reporting annually to the Board of Directors on the steps taken to support this policy.
4. Providing one room (the Stetson Suite), based on availability that is suitable for guests with some disabilities not requiring wheelchair access.

Using our Website:

1. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with Section 508 and WCAG 2.1 accessibility standards up to level AAA.
2. If you experience any difficulty in accessing this website, please don’t hesitate to contact us by phone at (802) 348-2884. Please be sure to specify the web page(s) that are causing you an issue and we will make all reasonable efforts to resolve the issue(s) identified.
3. Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 AAA guidelines over time.
4. If you have specific questions or concerns about the accessibility of this site or need assistance with information about our B&B or to book, please contact us at (802) 348-2884 or by email at: innkeepers@westhillbb.com.

Staying at the B&B:

1. West Hill House B&B is operated in a building built in 1856, and its age and structure are inherent parts of its charm.
2. The structure and framing of the building mean that most external and internal doorways are 28 inches wide or less, and thus wheelchair access is not economically feasible.
3. Using stairs is required to access all of our guest rooms.
4. Service Dogs, as defined by ADA requirements, are of course permitted. Specifically we will ask you to confirm that the dog is required because of a disability and what work or task the dog is trained to do. The service dog must be with you at all times.

Our policy for building accessibility includes:

1. Advising our guests on relevant website pages that the building has narrow doorways and requires using stairs for all rooms.
2. Providing one room (the Stetson Suite), based on availability that is suitable for guests with some disabilities not requiring wheelchair access. The features and fittings of the Stetson Suite include:
   • Located on the main floor with no stairs between it and the dining room and common areas
   • A low lip shower
   • Close captioning available on the TV
   • Visual & audio alert of fire emergency in the room
   • Grab bars to be added when the room is next re-decorated as part of our normal budget process. In the meantime, temporary grab bars have been installed
   • (Note: The room is not wheelchair accessible and using stairs is required to access the building from the parking area.)